FAQ

Automatic Installation Select UMViewer_Installer.exe

How to Set Pitch Intervals Accurately According to FOV (MS220)...

Model： UM20-GN08 / UM20C-CSZ064 / UM20C-CSZ064C / UM30-GN08 / UM30C-CSZ064 / UM30C-CSZ064C / S-112

1. Operate AWC，wait 5 seconds , then go next step

Windows 11 24H2, Windows 11 23H2 or Windows 10 22H2: UM20 Camera Not Recognized in Device Manager After System Update

Antivirus software such as Kaspersky may remove UM Viewer files, including the focus-stack executable. Add the required files to the antivirus exclusion list to use EDOF.

Click this twice to enter your account and password, and you should be able to access the Internet. Please try it.

Q: When do I need to setup the compatibility and security? A: When you encounter following situations, please adjust the setting in Properties...

How to format UM30 SD Card FAT32 file system

Q: How do I resolve the "Floating point division by zero" error? A: Uninstall the existing UM6-CAM software, remove its old installation files, and then reinstall the software.

After complete the device set up and CD install, open the UM08-CAM software and click "Connect" icon to start using software function. If CANNOT work, please follow below steps to check the proper setup and install.

Q: How do I take 5MP picture on UM06 and UM12? A: There are two ways to take 5M picture...

Q: How do I save image with measurement information? A: There are two ways to save measurement with image...

Q: How do I export the Excel or txt file from software? A: Firstly, go to Tools, Choose "Measurement info", click "Save measurement"...

Q: Why is the UM06 LED not working? A: Two possible causes are: (1) the UM06 lens is not in the 4× position, or (2) the device is in [FL] mode.

Software Requirement: Before using UM Viewer software, please confirm your computer meet the system requirement.

If you're not able to install UM Viewer or unable to connect Microscope to software, please refer to UmViewer non-working problem.

If you ever operate UmViewer software but unable to use it again, please refer to Unable to open UM Viewer software.

Detailed instructions are being prepared. Please contact us if you need assistance.

Windows 10 old version are versions before 1803 ver...

The Silicon Labs driver should appear under "Ports (COM & LPT)" in Device Manager.